Service Status

 

Live Service Status

Notifications of maintainence, or any known issues will be displayed to you in real-time along with notes from our engineers on the situation and estimated resolution times. Changes in status, day or night, will be notified to all engineers via email and SMS for an immediate response.

Recent Issues
08/11/2012 12:45:00 **SIP Trunk Outage**

Our suppliers have confirmed that they are currently experiencing a major network outage affecting their SIP platform. We don’t have a clear indication whether or not all trunks are affected, but please bear with us and we’ll provide updates as soon as possible.

Update 13:20

The main service impact is on IPDC customers with single connections in London and for some of the few customers that have resilient connections where both IPDC interconnects are in London. Our Engineers have isolated what we believe to be the root cause and are working on restoring service as soon as possible We apologise for any inconvenience this may have caused.

Resolved 13:40

Our Engineers have identified the cause of the service issues and impacted services are now returning to normal.

Thank you for your patience throughout this outage, we’ll update you as soon as we know the root cause of the issue.